Global Smart Hospitality Management Market Size, Share, and COVID-19 Impact Analysis, By Component (Software, Hardware, and Services), By Deployment Mode (On-Premises and Cloud), By Application (Hotels, Resorts, Restaurants, Cruise Ships, and Others), and By Region (North America, Europe, Asia-Pacific, Latin America, Middle East, and Africa), Analysis and Forecast 2025 - 2035.

Global Smart Hospitality Management Market Insights Forecasts to 2035

• The Global Smart Hospitality Management Market Size Was Estimated at USD 8.37 Billion in 2024
• The Market Size is Expected to Grow at a CAGR of around 13.2% from 2025 to 2035
• The Worldwide Smart Hospitality Management Market Size is Expected to Reach USD 32.74 Billion by 2035
• Asia Pacific is expected to grow the fastest during the forecast period.

According to a research report published by Spherical Insights & Consulting, The Global Smart Hospitality Management Market Size was worth around USD 8.37 Billion in 2024 and is predicted to Grow to around USD 32.74 Billion by 2035 with a Compound Annual Growth Rate (CAGR) of 13.2% from 2025 and 2035. Rising demand for personalized guest experiences, increasing adoption of IoT and AI technologies, improved operational efficiency, and expanding global tourism and digital infrastructure are growing in the smart hospitality management market.

Market Overview

The global smart hospitality management market Size refers to the use of advanced technologies such as cloud computing, big data, AI, and IoT in hospitality operations to improve guest experiences and efficient management. These technologies are utilized for efficient resource allocation, smart room automation, energy management, predictive maintenance, and customized guest services. The main strengths are data-driven resolution, cost reduction, improved customer satisfaction, and increased operational efficiency. Opportunities exist in growing tourism, expanding smartphone and internet penetration, and demand for more personalized services.  

Governments worldwide are supporting the use of smart technologies by promoting digital transformation programs, smart city projects, and the development of sustainable infrastructure. The drivers are competitiveness needs, rising customer expectations, talent shortages, and the trend toward green operations. As the hospitality sector recovers after the pandemic, demand for intelligent solutions is developing, making smart hospitality management an essential part of future ready hotel and tourism businesses.

Report Coverage

This research report categorizes the smart hospitality management market based on various segments and regions, forecasts revenue growth, and analyzes trends in each submarket. The report analyses the key growth drivers, opportunities, and challenges influencing the smart hospitality management market. Recent market developments and competitive strategies such as expansion, type launch, development, partnership, merger, and acquisition have been included to draw the competitive landscape in the market. The report strategically identifies and profiles the key market players and analyses their core competencies in each sub-segment of the smart hospitality management market. 

Driving Factors

The smart hospitality management market is driven by the increased demand for smooth and customized guest experiences is forcing hotels to implement sophisticated technologies such as IoT, AI, and big data. Also driving adoption is the need to enhance operational efficiency, minimize costs, and optimize energy consumption. Increased smartphone and internet usage allow greater connectivity and automation. There is also a labor shortage in the industry, compelling the use of smart systems. Government initiatives towards digitalization and smart city projects further accelerate market growth. Post-pandemic recovery and rising competition in the hospitality industry also drive the demand for smart solutions.

Restraining Factors

High costs of implementation, concerns over data privacy, absence of skilled resources, and integration issues with current systems are the primary factors restraining the widespread adoption of smart hospitality management solutions. 

Market Segmentation

The smart hospitality management market share is classified into component, deployment mode, and application.   

• The software segment accounted for a significant market in 2024 and is projected to grow at a substantial CAGR during the forecast period.

Based on the component, the smart hospitality management market is divided into software, hardware, and services. Among these, the software segment accounted for a significant market in 2024 and is projected to grow at a substantial CAGR during the forecast period. Software solutions are vital in smart hospitality management, enabling digital guest experiences through property management, property engagement, and operational tools. Mobile and cloud-based applications lead to adoption, providing concurrent data administration, centralized control, and smooth integration with smart devices.

• The on-premises segment accounted for a significant market share in 2024 and is anticipated to grow at a significant CAGR during the forecast period.

Based on the deployment mode, the smart hospitality management market is divided into on-premises and cloud. Among these, the on-premises segment accounted for a significant market share in 2024 and is anticipated to grow at a significant CAGR during the forecast period. The on-premises model provides superior control and personalization, ideal for luxury hospitality providers needing data security. Despite high upfront costs, it remains crucial for companies focusing on data sovereignty and customized smart hospitality options.

• The hotels segment accounted for a significant market share in 2024 and is anticipated to grow at a significant CAGR during the forecast period.

Based on the application, the smart hospitality management market is divided into hotels, resorts, restaurants, cruise ships, and others. Among these, the hotels segment accounted for a significant market share in 2024 and is anticipated to grow at a significant CAGR during the forecast period. Hotels drive smart hospitality adoption, using IoT-enabled rooms to deliver customized experiences such as smart settings and virtual concierge services. Property management systems optimize resource allocation and real-time data analysis, ensuring improved operational efficiency and guest satisfaction.

Regional Segment Analysis of the Smart Hospitality Management Market

• North America (U.S., Canada, Mexico) 
• Europe (Germany, France, U.K., Italy, Spain, Rest of Europe)
• Asia-Pacific (China, Japan, India, Rest of APAC)
• South America (Brazil and the Rest of South America) 
• The Middle East and Africa (UAE, South Africa, Rest of MEA)

North America is anticipated to hold the largest share of the smart hospitality management market over the predicted timeframe.

North America is anticipated to hold the largest share of the smart hospitality management market over the predicted timeframe. North America is the largest market for smart hospitality management due to its highly developed technological infrastructure and high rate of taking of new, innovative solutions. The region developed a hospitality industry with leading hotel chains deploying IoT, AI, and cloud-based solutions to maximize guest experience as well as operational efficiency. Strong demand from consumers for customized services, combined with massive investments in smart technology and robust government encouragement for digital transformation, further supports market growth.

Asia Pacific is expected to grow at a rapid CAGR in the smart hospitality management market during the forecast period. Rapid urbanization, rising tourism, and continuous technological progress are growing the market for smart hospitality management in the Asia Pacific region.  Nations such as China, India, and Japan are heavily investing in smart city initiatives and tourist infrastructures, thus fueling the adoption of smart hospitality solutions. A rising middle class with better disposable incomes also generates demand for customized and sophisticated hospitality services.

Competitive Analysis:

The report offers the appropriate analysis of the key organizations/companies involved within the smart hospitality management market, along with a comparative evaluation primarily based on their type of offering, business overviews, geographic presence, enterprise strategies, segment market share, and SWOT analysis. The report also provides an elaborative analysis focusing on the current news and developments of the companies, which includes type development, innovations, joint ventures, partnerships, mergers & acquisitions, strategic alliances, and others. This allows for the evaluation of the overall competition within the market.

List of Key Companies

• Oracle Corporation
• IBM Corporation
• Infor, Inc.
• NEC Corporation
• Samsung Electronics Co., Ltd.
• Huawei Technologies
• Siemens AG
• Johnson Controls
• Honeywell International
• Cisco Systems Inc.
• Qualsoft Systems
• Assa Abloy AB
• Schneider Electric SE
• Others 

Key Target Audience

• Market Players
• Investors
• End-users
• Government Authorities 
• Consulting And Research Firm
• Venture capitalists
• Value-Added Resellers (VARs) 

Recent Development

• In February 2025, Infor announced the launch of its new Revenue Management Solution (RMS) for the hospitality sector. This AI-driven platform aims to transform how hotels and resorts optimize pricing strategies and manage revenue in a complex, data-centric market environment.

• In October 2024, Huawei hosted “Digital Smart Hotels: Creating Ultimate Guest Experiences” at GITEX GLOBAL 2024, showcasing how AI, cloud, and big data are transforming hospitality by optimizing operations and improving guest experiences, attracting over 70 global participants.

Market Segment

This study forecasts revenue at global, regional, and country levels from 2020 to 2035. Spherical Insights has segmented the smart hospitality management market based on the below-mentioned segments: 

Global Smart Hospitality Management Market, By Component

• Software
• Hardware
• Services

Global Smart Hospitality Management Market, By Deployment Mode

• On-Premises
• Cloud

Global Smart Hospitality Management Market, By Application

• Hotels
• Resorts
• Restaurants
• Cruise Ships
• Others

Global Smart Hospitality Management Market, By Regional Analysis

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Russia
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Rest of Asia Pacific
• South America
  • Brazil
  • Argentina
  • Rest of South America
• Middle East & Africa
  • UAE
  • Saudi Arabia
  • Qatar
  • South Africa
  • Rest of the Middle East & Africa