Top 50 Companies in Multichannel Order Management Market Worldwide 2025: Market Research Report (2024–2035)
RELEASE DATE: Sep 2025 Author: Spherical InsightsRequest Free Sample Speak to Analyst
Description
According to a research report published by Spherical Insights & Consulting, The Global Multichannel Order Management Market Size is projected to Grow from USD 3.42 Billion in 2024 to USD 10.08 Billion by 2035, at a CAGR of 10.33% during the forecast period 2025–2035. The market for multichannel order management is in greater demand as order processing is centralised and streamlined via multichannel order management systems spanning marketplaces, e-commerce, physical businesses, and mobile platforms. They offer dynamic order routing and real-time inventory visibility, which lowers mistakes and boosts fulfilment effectiveness. Enhancing customer experience and increasing operational agility are two benefits of integration with CRM and ERP systems.
Introduction
Multichannel order management is a method or system that integrates and synchronises order processing, inventory control, fulfilment, and related tasks across many sales channels, such as marketplaces, e-commerce websites, physical stores, mobile apps, and social media. The market for multichannel order management is growing quickly due to factors like omnichannel development, burgeoning e-commerce, and growing mobile and social-commerce trends. In order to improve order routing, demand forecasting, and customer happiness, businesses are increasingly implementing cloud-based, adaptable solutions that are connected with AI and automation. This allows them to receive real-time inventory insight and decision support. Operations are further streamlined, and smooth customer experiences are reinforced through integration with ERP and CRM systems. Improved real-time visibility, a good return on investment from operational efficiency, and improved omnichannel experiences are driving adoption, particularly among SMEs.
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Multichannel Order Management Market Size & Statistics
- The Market Size for Multichannel Order Management Was Estimated to be worth USD 3.42 Billion in 2024.
- The Market Size is Going to Expand at a CAGR of 10.33% between 2025 and 2035.
- The Global Multichannel Order Management Market Size is anticipated to reach USD 10.08 Billion by 2035.
- North America is expected to generate the highest demand during the forecast period in the Multichannel Order Management Market
- Asia Pacific is expected to grow rapid during the forecast period in the Multichannel Order Management Market.
Regional growth and demand
Asia Pacific is expected to grow rapidly during the forecast period in the multichannel order management market. The market for multichannel order management is now growing in the Asia Pacific due to the digital modernisation of retail spaces, such as supermarkets, malls, grocery stores, and convenience stores. It combines the ease of online buying with the dependability of physical shopfronts. Real-time, scalable order management solutions are in high demand across the region's expanding retail sector due to the transition towards tech-enabled, omnichannel shopping experiences.
North America is expected to generate the highest demand during the forecast period in the multichannel order management market. The multichannel order management market with the quickest rate of growth throughout the study period is anticipated to be in North America. The region's strong infrastructure and sophisticated digital transformation, which allow for the broad integration of AI, machine learning, and data analytics into order management systems, are the driving forces behind this leadership. By automating repetitive operations, enabling data-driven decision-making, and improving operational efficiencies, these technologies help businesses become more competitive in the rapidly changing retail market.
Top 10 trends in the Multichannel Order Management Market
- AI & Machine Learning Integration
- Cloud-Based Solutions
- Omnichannel Fulfillment
- Mobile-Optimized Order Management
- Speedy Fulfillment & Distribution
- Real-Time Data & Visibility
- Expanding Marketplace Integrations
- Composable Architecture & Managed Services
- Sustainability & Eco-Conscious Fulfillment
- Blockchain for Traceability & Security
1. AI & Machine Learning Integration
Businesses are revolutionising demand forecasting, inventory optimisation, and order routing through the incorporation of AI and machine learning into multichannel order management systems. By using AI-powered predictive analytics to examine intricate, multi-channel data, including sales patterns, consumer behaviour, and seasonal factors, these systems improve demand forecasts, optimise inventory, and lower order processing errors. For improved client personalisation, more accurate fulfilment, and more intelligent order routing, machine learning algorithms are always learning and improving their models. By automating repetitive work and choosing the best fulfilment sites, artificial intelligence speeds up order processing in fulfilment operations. AI-based chatbots also improve customer service by answering order enquiries, freeing up human agents to work on more valuable duties while enhancing user experience and responsiveness.
2. Cloud-Based Solutions
Cloud-based MOM solutions are becoming more and more popular because of their remarkable flexibility and scalability, which allow companies to adjust operations to meet demand. These solutions facilitate unified order, inventory, and fulfilment management by supporting seamless interaction with CRM, ERP, and e-commerce platforms. They are hosted remotely and are available online. Automatic maintenance and updates guarantee that businesses always take advantage of the newest features without experiencing system outages. Additionally, they offer robust real-time analytics and reporting, enabling operational agility and data-driven decision-making. Improved security features like encryption, multi-factor authentication, and frequent audits, along with hybrid models that strike a balance between flexibility and control over critical data, are additional factors driving cloud use.
3. Omnichannel Fulfillment
Omnichannel fulfilment ensures a smooth, customer-focused experience by integrating inventory, order processing, and fulfilment across all sales channels, including online, mobile, and in-store. It enables companies to process orders from any location, including retail stores, warehouses, and micro-fulfillment centres. It also provides a variety of delivery choices, including curbside pickup, ship-from-store, buy-online-pickup-in-store, and home delivery. It lowers errors, prevents overstocking or stockouts, and speeds up order fulfilment by sourcing from the closest accessible location by centralising inventory visibility. This paradigm increases customer happiness by promoting uniformity and adaptability across channels, in addition to increasing operational agility.
4. Mobile-Optimized Order Management
Multichannel order management systems, which are being quickly shaped to facilitate smooth mobile order processing, are being quickly shaped by the explosion in mobile commerce. Retailers can handle orders, inspect inventory, and track fulfilments straight from smartphones or tablets due to these systems' mobile-responsive interfaces and specialised apps. They guarantee constant product availability, pricing, and promotions across touchpoints by integrating mobile platforms with other sales channels. With features like location-based discounts, in-app chat, and real-time updates, this trend improves responsiveness and customer engagement, allowing shops to better serve mobile-first customers and customise user experiences.
5. Speedy Fulfillment & Distribution
A key trend in multichannel order management is speedy fulfilment and distribution, which is motivated by customer demand for quick delivery. By employing tactics like automation, intelligent order routing, and regional warehousing, retailers are improving their fulfilment capabilities. For example, by streamlining its delivery network and cutting down on the distance between products and customers, Amazon has been able to accomplish same-day fulfilment in just 11 minutes. In a similar vein, Target has converted its retail locations into distribution hubs, facilitating expedited delivery and enhanced inventory control. These developments guarantee that consumers receive their products on time and precisely by cutting down on delivery delays and improving operational efficiency.
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Stay informed with the latest industry insights and market trends to identify new opportunities and drive growth in the multichannel order management market. To explore more in-depth trends, insights, and forecasts, please refer to our detailed report.
Top 20 Companies Leading the Multichannel Order Management Market
- NetSuite
- VTEX
- MAGENTO (ADOBE COMMERCE)
- Delhivery Pvt. Ltd.
- IBM Corporation
- Shopify Plus
- SAP SE
- NEWFOLD DIGITAL INC.
- Salesforce.com, Inc.
- Oracle Corporation
- Zoho Corporation
- HCL Tech
- Etail Solutions
- SellerActive
- Appian
- Linnworks
- Brightpearl
- Square
- Selro
- Vinculum
1. NetSuite
Headquarters: Austin, Texas
NetSuite Inc. is a well-known cloud-based business software supplier in the United States that offers a variety of services, including e-commerce solutions, CRM, and corporate resource planning. The purpose of these technologies is to help businesses make better decisions and streamline their operations.
2. VTEX
Headquarters: London, United Kingdom
Enterprise brands and retailers can create, run, and grow their online businesses with the help of VTEX, a worldwide digital commerce platform. The company provides a comprehensive and modular suite of solutions that allow businesses to connect clients through many channels and achieve a faster time-to-market. These solutions include marketplace, B2C, and B2B capabilities. Trusted by major international brands like Nestlé, Sony, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and others, VTEX serves over 3,400 active online stores and operates in over 38 countries. The company's main centre for strategic decision-making and product development is Rio de Janeiro, Brazil, where its headquarters are located.
3. MAGENTO (ADOBE COMMERCE)
Headquarters: San Jose, California
Magento, formerly known as Adobe Commerce, is a leading open-source e-commerce platform that assists businesses in setting up and managing online shopfronts. It offers a flexible and scalable solution for both B2B and B2C transactions, allowing merchants to offer customised shopping experiences through a range of channels. Through a smooth integration with Adobe's product line, Adobe Commerce improves marketing, analytics, and content management capabilities.
4. Delhivery Pvt. Ltd.
Headquarters: Haryana, India
The headquarters of Delhivery Pvt. Ltd., a well-known provider of supply chain and logistics services in India, are located in Gurugram, Haryana. Among its many services are supply chain management, freight transportation, warehousing, and expedited package delivery. A wide range of industries, including retail, FMCG, consumer electronics, and e-commerce, are served by Delhivery. The company runs a sizable fleet of vehicles, gateways, and automated sort centres that allow for scalable and effective logistics operations throughout India and beyond.
5. IBM Corporation
Headquarters: Armonk, New York
IBM Corporation, a prominent American global technology firm with its headquarters located in Armonk, New York, is also referred to as International Business Machines Corporation. A well-known provider of computing breakthroughs, IBM provides a variety of services, such as enterprise software, cloud computing, and artificial intelligence. The main hub for the company's international operations is its headquarters, which is located about 37 miles north of Midtown Manhattan. IBM is now a major player in the digital transformation of organisations all over the world due to its strategic focus on hybrid cloud and AI-driven technologies
Are you ready to discover more about the multichannel order management market?
The report provides an in-depth analysis of the leading companies operating in the global multichannel order management market. It includes a comparative assessment based on their product portfolios, business overviews, geographical footprint, strategic initiatives, market segment share, and SWOT analysis. Each company is profiled using a standardized format that includes:
Company Profiles
- NetSuite
- Business Overview
- Company Snapshot
- Products Overview
- Company Market Share Analysis
- Company Coverage Portfolio
- Financial Analysis
- Recent Developments
- Merger and Acquisitions
- SWOT Analysis
- VTEX
- MAGENTO (ADOBE COMMERCE)
- Delhivery Pvt. Ltd.
- IBM Corporation
- Shopify Plus
- SAP SE
- IBM
- NEWFOLD DIGITAL INC.
- Others.
Conclusion
The multichannel order management market is accelerating due to the growth of e-commerce and the growing demand for effective inventory and order processing across several sales platforms. By giving companies real-time inventory visibility, these technologies help them avoid stockouts and overstocking, which guarantees prompt fulfillment and higher customer satisfaction. Nonetheless, issues like data security and adherence to regulatory requirements continue to exist. Notwithstanding these obstacles, market expansion is still being driven by the need for efficient, legal operations across a variety of sales channels.
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