South Korea Healthcare Chatbot Market Size, Share, and COVID-19 Impact Analysis, By Component (Software and Services), By Deployment (Cloud and On-Premises), By Application (Personal Assistance and Automated Patient Support), and South Korea Healthcare Chatbot Market Industry Trend, Forecasts to 2035

South Korea Healthcare Chatbot Market Insights Forecasts to 2035

• The South Korea Healthcare Chatbot Market Size Was Estimated at USD 28.78 Million in 2024
• The Market Size is Expected to Grow at a CAGR of around 29.41% from 2025 to 2035
• The South Korea Healthcare Chatbot Market Size is Expected to Reach USD 490.6 Million by 2035

According to a research report published by Spherical Insights & Consulting, the South Korea Healthcare Chatbot Market is anticipated to reach USD 490.6 million by 2035, growing at a CAGR of 29.41% from 2025 to 2035.  Players in the healthcare industry use chatbots to engage with potential customers.

Market Overview

The healthcare chatbot market involves AI-powered virtual assistants designed to interact with patients and healthcare providers through text or voice. These chatbots assist with tasks such as symptom checking, appointment scheduling, medication reminders, and health education. The 24/7 accessibility, reduced burden on medical staff, cost savings, and improved patient engagement. The expanding with the rise of telemedicine, digital health platforms, and personalized healthcare. In South Korea, government initiatives supporting digital transformation in healthcare, such as investments in AI and telehealth infrastructure, are accelerating market growth. National strategies aimed at improving elderly care, chronic disease management, and rural healthcare access further promote chatbot adoption. These advancements align with South Korea’s vision for a smart, patient-centered healthcare ecosystem.

Report Coverage

This research report categorizes the market for South Korea healthcare chatbot market based on various segments and regions, forecasts revenue growth, and analyses trends in each submarket. The report analyses the key growth drivers, opportunities, and challenges influencing the South Korea healthcare chatbot market. Recent market developments and competitive strategies such as expansion, product launch, development, partnership, merger, and acquisition have been included to draw the competitive landscape in the market. The report strategically identifies and profiles the key market players and analyses their core competencies in each sub-segment South Korea healthcare chatbot market.

Driving Factors

The increasing demand for accessible, real-time medical support and growing pressure to reduce healthcare costs. Rising smartphone usage, digital health adoption, and patient preference for instant responses fuel chatbot integration. Technological advancements in AI and natural language processing enhance chatbot accuracy and usability. In South Korea, government support for healthcare digitization and an aging population with chronic conditions further accelerate adoption. These factors collectively drive strong growth in the healthcare chatbot market.

Restraining Factors

The market faces significant data privacy and security concerns, especially under stringent laws like PIPA, deterring healthcare organizations from deploying chatbots due to the risk of patient data breaches. Technological limitations also hinder the adoption of chatbots often struggle with complex medical queries, nuanced Korean dialects, and a lack of empathy or accuracy in medical advice.

Market Segmentation

The South Korea healthcare chatbot market share is classified into component, deployment, and application.

• The software segment held a significant share in 2024 and is expected to grow at a significant CAGR during the forecast period.

The South Korea healthcare chatbot market is segmented by component into software and services. Among these, the software segment held a significant share in 2024 and is expected to grow at a substantial CAGR during the forecast period. The growing demand for AI-driven virtual assistants that offer 24/7 patient support, symptom checking, and appointment scheduling. Hospitals and clinics increasingly adopt chatbot software to streamline operations and enhance patient engagement. Advancements in natural language processing (NLP) and integration with electronic health records (EHR) systems further boost adoption. This trend is expected to drive a substantial CAGR as digital healthcare expands nationwide.

• The cloud segment held a significant share in 2024 and is expected to grow at a significant CAGR during the forecast period.

The South Korea healthcare chatbot market is segmented by deployment into cloud and on-premises. Among these, the cloud segment dominated a share in 2024 and is expected to grow at a significant CAGR during the forecast period. Its scalability, cost-efficiency, and ease of deployment. Cloud-based chatbots enable real-time data access, seamless integration with healthcare systems, and remote patient interaction, making them ideal for hospitals and telehealth providers. As digital healthcare adoption rises, cloud solutions offer enhanced flexibility and security with lower infrastructure costs. These benefits, combined with increasing investments in healthcare IT, are expected to drive strong CAGR growth in the cloud segment.

• The personal assistance segment held dominated a share in 2024 and is expected to grow at a significant CAGR during the forecast period.

The South Korea healthcare chatbot market is segmented by application into personal assistance, automated patient support. Among these, the personal assistance segment held dominated a share in 2024 and is expected to grow at a significant CAGR during the forecast period. The growing demand for 24/7 health information, medication reminders, and mental health support. As more individuals seek accessible and personalized health management tools, chatbot-based personal assistants offer convenient, real-time interaction without clinical intervention. Rising smartphone usage, digital literacy, and integration with wearable health devices further fuel adoption.

Competitive Analysis:

The report offers the appropriate analysis of the key organizations/companies involved within the South Korea healthcare chatbot market, along with a comparative evaluation primarily based on their product offering, business overviews, geographic presence, enterprise strategies, segment market share, and SWOT analysis. The report also provides an elaborate analysis focusing on the companies' current news and developments, including product development, innovations, joint ventures, partnerships, mergers & acquisitions, strategic alliances, and others. This allows for the evaluation of the overall competition within the market.

List of Key Companies

• Kakao Healthcare
• SK Telecom
• Samsung Electronics
• LG Electronics
• Naver Corporation
• Medibot
• VUNO
• Health Connect
• Kumho Polychem Co., Ltd.
• HDC Hyundai EP
• Lotte Chemical Corporation
• J&J Co., Ltd.
• AllQ Company
• Others

Key Target Audience

• Market Players
• Investors
• End-users
• Government Authorities 
• Consulting and Research Firm
• Venture capitalists
• Value-Added Resellers (VARs)

Market Segment

This study forecasts revenue at South Korea, regional, and country levels from 2020 to 2035. Spherical Insights has segmented the South Korea healthcare chatbot market based on the below-mentioned segments:

South Korea Healthcare Chatbot Market, By Component

• Software
• Services

South Korea Healthcare Chatbot Market, By Deployment

• Cloud
• On-Premises

South Korea Healthcare Chatbot Market, By Application

• Personal Assistance
• Automated Patient Support