World's Top 50 Companies in Healthcare Virtual Assistants in 2025 Watch List: Statistics Report (2024–2035).
RELEASE DATE: Jul 2025 Author: Spherical InsightsRequest Free Sample Speak to Analyst
Description
According to a research report published by Spherical Insights & Consulting, The Global Healthcare Virtual Assistants Market Size is projected to Grow from USD 1.1 Billion in 2024 to USD 15.11 Billion by 2035, at a CAGR of 29.95 % during the forecast period 2025–2035. The healthcare virtual assistants market offers future opportunities in AI-driven patient engagement, remote health monitoring, multilingual support, chronic disease management, administrative task automation, and expanding telehealth services across global healthcare ecosystems.
Introduction
The healthcare virtual assistants market refers to AI-powered tools designed to interact with patients and healthcare providers through voice or text interfaces to assist with medical inquiries, appointment scheduling, medication reminders, and administrative tasks. These virtual assistants leverage natural language processing (NLP) and machine learning to deliver personalized and efficient healthcare experiences. Key driving factors of this market include the rising demand for streamlined healthcare operations, growing adoption of telemedicine, increasing patient engagement needs, a surge in chronic disease management, and technological advancements in AI and speech recognition. Additionally, healthcare providers seek cost-effective solutions to reduce staff workload and improve care delivery.
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Healthcare Virtual Assistants Market Size & Statistics
The Market For Healthcare virtual Assistants was estimated to be Worth USD 1.1 Billion in 2024.
The Market is Going to expand at a CAGR of 29.95 % between 2025 and 2035.
The Global Healthcare Virtual Assistants Market Size is anticipated to reach USD 15.11 Billion by 2035.
North America is expected to generate the highest demand during the forecast period in the healthcare virtual assistants market.
Asia Pacific is expected to grow the fastest during the forecast period in The Healthcare Virtual Assistants Market.
Regional growth and demand
Asia Pacific is expected to grow the fastest during the forecast period in the healthcare virtual assistants market. The Asia Pacific region is anticipated to experience substantial growth in the near future, with China and India notably advancing health-smart virtual assistants in their healthcare industries. The increase in population combined with a lack of qualified healthcare workers has led to a substantial demand for virtual assistants in the area, positioning it as a location for future market growth.
North America is expected to generate the highest demand during the forecast period in the healthcare virtual assistants market. In 2023, North America became the top region in the global market for healthcare virtual assistants, capturing the highest revenue share of 39.2%, due to the extensive use of Internet of Things (IoT) technology and the significant usage of smartphones in the area. The lack of healthcare professionals and doctors, coupled with the necessity for robust healthcare infrastructure due to rising population, served as major factors influencing the market in nations like the US. The Canada Healthcare Virtual Assistants Market Size is expected to reach a Significant Share by 2035, Growing at a 16.16% CAGR from 2025 to 2035.
Top 5 Virtual Assistant Startups Impacting Customer Service
- Visor.ai – Chatbots for Customer Service
In the current competitive market landscape, distinguishing oneself through customer understanding is essential. Progress in AI, along with speech and voice recognition, allows product owners to grasp their customers' precise needs. Sectors like e-commerce, telecommunications, insurance, finance, and retail all utilize automation in customer service operations to enhance efficiency. A startup portuguesa Visor.ai desenvolve soluções para a automação de processos de comunicação. The Visor.ai platform employs machine learning to assist clients in training and empowering chatbots to respond to various inquiries. These bots can respond to inquiries autonomously, relying on the provided knowledge. Moreover, by utilizing a chatbot builder, clients can personalize how the chatbots interact, such as incorporating GIFs and videos.
- ServisBOT – Chatbots for Multi-Channel Customer Service
Social networking platforms such as SMS, WhatsApp, and Facebook Messenger serve as primary channels for businesses to maintain communication with their clients regarding status updates, orders, and additional product details. New businesses are striving to create chatbot solutions to tackle the issues of multi-channel customer support. ServisBOT, a startup based in the US, offers customizable solutions for chatbots. Utilizing a proprietary bot platform and natural language processing (NLP), the startup allows customer service bots to interact with clients concerning common questions, grievances, and various simple tasks or requests. These bots can manage inquiries from various channels at any hour of the day, providing instant replies. These bots interact with customers via SMS, WhatsApp, Facebook Messenger, and Skype, no matter which application they are using.
- Samim.ai – AI-Enabled Virtual Customer Service Assistants
Customer service representatives often encounter the same inquiries repeatedly. Automation solutions provide customer executives with additional time to concentrate on lead generation, manage potential escalations, and enhance the overall customer experience. To accomplish this, companies utilize AI-driven virtual customer service agents to enhance customer support through innovative approaches. The British startup Samim.ai creates virtual assistants powered by AI technology. Through these virtual assistants, the startup facilitates the automation of routine, non-essential tasks. The AI-driven bots retain context, comprehend emotions, and deliver accurate responses. This leads to an evident rise in customer turnover, decreased expenses, and enhancement in the overall customer experience.
- Claimbot – Customer Service Automation for Vehicle Insurance
Businesses like auto insurers often face a large volume of inquiries related to customer service. Client interactions must be optimized to enable agents to concentrate on more significant tasks. Chatbots provide one solution to this problem since they operate around the clock to handle intricate inquiries through automated conversations. US startup Claimbot provides AI-driven virtual assistants tailored for the auto insurance sector. Claimbot minimizes the necessity of contacting a call center representative through a unique chat engine. This chat engine assists customers in completing applications, seeking roadside help, making insurance payments, and examining insurance policies.
- AlphaChat.ai – Chat Automation-As-A-Service
Chatbots address not just common questions but also navigate intricate emotions related to the diverse needs for discovering the appropriate response. For instance, chatbots observe executives in real-time to learn and adjust, picking up on their answers, tone, and other signals for effective solutions. Additionally, the ability to learn from both voice and text inputs allows startups to create machine learning algorithms that enhance chatbots' speed and precision. Estonian startup AlphaChat.ai combines virtual assistants with live chats to deliver customer service solutions. The natural language processing technology AlphaAI and the virtual assistant platform AlphaChat from the startup enhance the customer service experience for users. The bot, powered by AI, learns by watching human agents respond to questions and supports them with easily accessible prompts.
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Stay informed with the latest industry insights and market trends to identify new opportunities and drive growth in the healthcare virtual assistants market. To explore more in-depth trends, insights, and forecasts, please refer to our detailed report.
Top 11 Companies Leading the Healthcare Virtual Assistants Market
- Amazon Web Services (AWS)
- Nuance Communications Inc
- Sensely Inc
- Next IT Corp
- eGain Corp
- Verint Systems
- Healthtap Inc
- ADA Digital Health
- CSS Corp
- Virgin Pulse
- Others
1. Amazon Web Services (AWS)
Headquarters: Seattle, Washington, USA
Amazon Web Services (AWS) is a global leader in cloud computing and a subsidiary of Amazon.com. It provides scalable, on-demand cloud platforms and APIs to individuals, companies, and governments. In the healthcare space, AWS offers HIPAA-compliant infrastructure and services for deploying virtual assistants that support medical transcription, patient engagement, and data analytics. Its AI tools like Amazon Lex and Amazon Transcribe power intelligent healthcare chatbots and voice interfaces. AWS supports hospitals and digital health firms in improving care delivery, reducing administrative burden, and personalizing patient experiences through secure, real-time data management and machine learning-driven insights.
2. Nuance Communications Inc.
Headquarters: Burlington, Massachusetts, USA
Nuance Communications Inc. is a pioneer in conversational AI and speech recognition technologies, specializing in healthcare solutions. Acquired by Microsoft in 2022, Nuance provides intelligent virtual assistants, clinical documentation tools, and voice-enabled workflow automation tailored to healthcare providers. Its flagship solution, Dragon Medical One, enables real-time, AI-powered speech-to-text transcription and is widely used in hospitals for electronic health record (EHR) management. Nuance’s virtual assistants help reduce physician burnout, increase operational efficiency, and improve patient engagement. With deep expertise in natural language processing and voice biometrics, Nuance is a trusted technology partner in advancing clinical productivity and decision-making.
3. Sensely Inc.
Headquarters: San Francisco, California, USA
Sensely Inc. is a healthcare technology company known for its AI-powered virtual nurse assistant platform. Sensely’s virtual assistants use avatars and voice-enabled interfaces to guide patients through symptom assessment, appointment scheduling, insurance queries, and chronic disease management. Its solutions are integrated with clinical systems and insurance databases to provide accurate, multilingual support while maintaining regulatory compliance. Sensely partners with major healthcare providers, insurers, and pharmaceutical firms worldwide. The platform helps reduce healthcare costs, improve patient triage accuracy, and deliver a consistent experience across digital health channels, empowering patients with proactive, round-the-clock support.
4. Next IT Corp (Now part of Verint Systems Inc.)
Headquarters: Spokane, Washington, USA
Next IT Corp was a leading provider of intelligent virtual assistant solutions, acquired by Verint Systems in 2017. The company developed AI-powered conversational platforms tailored for industries including healthcare, where its Alme virtual assistant platform helped healthcare organizations streamline patient communications, automate routine queries, and support care navigation. Under Verint, Next IT’s capabilities have been integrated into broader customer engagement tools. These solutions enhance digital patient experiences by providing scalable, context-aware interactions across websites, mobile apps, and patient portals—contributing to improved satisfaction, reduced wait times, and more efficient clinical support workflows.
5. eGain Corporation
Headquarters: Sunnyvale, California, USA
eGain Corporation is a global leader in customer engagement software, offering AI-powered virtual assistants and knowledge management tools. In healthcare, eGain provides digital solutions that enable hospitals, insurers, and telemedicine platforms to deliver 24/7 support for patient inquiries, billing, symptom checking, and navigation of healthcare services. Its conversational AI integrates with CRMs and EHRs, offering context-aware responses and compliance with industry standards. eGain’s solutions reduce call center workload, enhance member engagement, and personalize patient journeys. Known for its scalability and secure deployment options, eGain empowers healthcare organizations to improve access, satisfaction, and operational efficiency across digital channels.
Are you ready to discover more about the healthcare virtual assistants market?
The report provides an in-depth analysis of the leading companies operating in the global healthcare virtual assistants market. It includes a comparative assessment based on their product portfolios, business overviews, geographical footprint, strategic initiatives, market segment share, and SWOT analysis. Each company is profiled using a standardized format that includes:
Company Profiles
- Amazon Web Services (AWS).
- Business Overview
- Company Snapshot
- Products Overview
- Company Market Share Analysis
- Company Coverage Portfolio
- Financial Analysis
- Recent Developments
- Merger and Acquisitions
- SWOT Analysis
- Nuance Communications Inc
- Sensely Inc
- Next IT Corp
- eGain Corp
- Verint Systems
- Healthtap Inc
- ADA Digital Health
- CSS Corp
- Virgin Pulse
- Others
Conclusion
The healthcare virtual assistants market is rapidly transforming the way healthcare providers and patients interact, leveraging AI and conversational technologies to streamline operations and enhance care delivery. As global demand for telehealth and digital engagement grows, virtual assistants are emerging as vital tools in chronic disease management, patient scheduling, symptom checking, and administrative automation. This trend is fueled by technological advancements, workforce shortages, and the need for cost-effective healthcare solutions. With increasing adoption across developed and emerging markets, the industry is poised for continued innovation and integration into mainstream healthcare systems, supporting more personalized, efficient, and accessible healthcare experiences worldwide.
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