Top 20 Companies in Global Telephony VoIP Software Market (2025–2035): Competitive Analysis and Forecast

Description

According to a research report published by Spherical Insights & Consulting, The Global Telephony VoIP Software Market Size is projected to Grow from USD 16.14 Billion in 2024 to USD 64.98 Billion by 2035, at a CAGR of 13.5% during the forecast period 2025–2035. The telephony VoIP software market expands due to increased remote working, the need for affordable communication, unification with unified platforms, increased internet penetration, and the requirement for flexible, scalable, and effective communication systems.

 

Introduction

The telephony VoIP (voice over internet protocol) software market refers to technology that facilitates voice communication using the Internet through the process of digitalization of analog signals. VoIP software is widely adopted across business, education, healthcare, and consumer communication, providing affordable, flexible, and scalable communication solutions. The main market drivers are the increasing demand for cheap international calling, remote work implementation, and the increasing convergence of VoIP with unified communication (UC) platforms, enabling collaboration through voice, video, chat, and file sharing. VoIP software strengths are its scalability, ease of integration with other digital products, and cost savings over traditional telephony. There are many opportunities as companies move towards cloud-based VoIP solutions and as new economies build their digital networks. Governments across the globe are investing in digital communications improvements through initiatives to promote broadband and smart city initiatives, improving VoIP use. In addition, the demand for public service and business digital transformation pushes VoIP usage broader, driving market expansion and innovation in telephony solutions.

 

Navigate Future Markets with Confidence: Insights from Spherical Insights LLP

The insights presented in this blog are derived from comprehensive market research conducted by Spherical Insights LLP, a trusted advisory partner to leading global enterprises. Backed by in-depth data analysis, expert forecasting, and industry-specific intelligence, our reports empower decision-makers to identify strategic growth opportunities in fast-evolving sectors. Clients seeking detailed market segmentation, competitive landscapes, regional outlooks, and future investment trends will find immense value in the full report. By leveraging our research, businesses can make informed decisions, gain a competitive edge, and stay ahead in the transition toward sustainable and profitable solutions.

 

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Telephony VoIP Software Market Size & Statistics

• The Market Size for Telephony VoIP Software Was Estimated to be worth USD 16.14 Billion in 2024.
• The Market Size is Going to Expand at a CAGR of 13.5% between 2025 and 2035.
• The Global Telephony VoIP Software Market Size is anticipated to reach USD 64.98 Billion by 2035.
• North America is expected to generate the largest demand during the forecast period in the Telephony VoIP Software Market
• Asia Pacific is expected to grow the fastest during the forecast period in the Telephony VoIP Software Market.

Regional growth and demand

Asia Pacific is expected to grow the fastest during the forecast period in the telephony VoIP software market. Asia Pacific is rapidly growing in the telephony VoIP software market due to fast industrialization, technology development, supportive government policies, a flourishing electronic commerce industry, and an increasing middle class, all building insatiable demand across numerous industries throughout the forecast period.

 

North America is expected to generate the largest demand during the forecast period in the telephony VoIP software market. North America is leading the telephony VoIP software market share due to its extensive adoption in the US and Canada. The growth is powered by the sheer number of SMEs, easy availability of accelerated internet, and growing need for efficient, flexible, and innovative communication solutions, improving the regions market dominance.

 

Top 10 trends in the Telephony VoIP Software Market

• Unified communications integration
• AI and automation
• 5G network adoption
• Contact center modernization
• Advanced analytics & conversation intelligence
• Remote work enablement
• Security Enhancements
• Cost efficiency and reduced infrastructure
• Global connectivity expansion
• Internet of things (IoT) integration

 

1. Unified communications integration

Unified communications integration revolutionizes telephony VoIP by integrating voice with chat, video, and other applications into one single platform, augmenting remote work, collaboration, and productivity by dismantling communication silos and offering a seamless, unified experience for distributed teams.

 

2. AI and automation

AI directions in telephony VoIP software involve smart call routing, live captioning, fraud prevention, and dynamic call quality. Automation enables the personalization of customer experiences, improving operations via data analysis and security, converting VoIP into smart, responsive communication platforms that boost efficiency and customer experience.

 

3. 5G network adoption

5G adoption increases network speed, lowers latency, and improves capacity, further improving VoIP services with improved call quality, greater numbers of concurrent users, and the capability to support advanced capabilities such as HD video calling. This results in more efficient and effective communication for enterprises and enables new VoIP innovations such as integrated AR and VR communication and seamless IoT connection.

 

4. Contact center modernization

Modernization of the contact center uses cloud, AI, and omnichannel to design flexible, scalable customer experiences. VoIP software makes this possible by replacing old telephone systems, enabling calls over the internet for reduced expense and richer features such as AI-driven automated service, unified agent platforms, and seamless omnichannel customer journeys.

 

5. Advanced analytics & conversation intelligence

Dynamic analytics and conversation intelligence (CI) advance VoIP by offering profound customer interaction insights through AI-driven call analysis, optimizing agent performance, customer satisfaction, and business strategies. Trends include AI-automated, responsive, and performance coaching trends beyond the basics of call data to tap actionable intelligence from conversations in the VoIP system.

 

Empower your strategic planning:

Stay informed with the latest industry insights and market trends to identify new opportunities and drive growth in the telephony VoIP software market. To explore more in-depth trends, insights, and forecasts, please refer to our detailed report.

 

Top 12 Companies Leading the Telephony VoIP Software Market

1. RingCentral
2. Nextiva Inc.
3. Microsoft Teams
4. Dialpad
5. Cisco Webex
6. Vonage
7. Google Voice
8. Avaya Inc.
9. Mitel
10. Grasshopper
11. Zoom
12. NEC Corporation

 

1. RingCentral

Headquarters:  Belmont, California, USA

RingCentral is a cloud communications and collaboration platform company for enterprises. In the Telephony VoIP Software Market, it provides Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions that substitute legacy phone systems with VoIP. RingCentral's unified platform offers such features as voice, video, messaging, and contact center features, enabling businesses to manage all the communications from one cloud-based platform, improving customer and employee experiences.

 

2. Nextiva Inc.

Headquarters: Scottsdale, Arizona, USA

Nextiva Inc. is a cloud-based business communication solutions leader that specializes in VoIP (voice over internet protocol) technology. The firm offers unified communications platforms with business VoIP services, team messaging, video conferencing, and customer management tools such as CRM, all available via the internet.  Nextiva provides subscription based access to its NextOS system, which combines multiple communication features under one roof, doing away with the expense of on premise hardware and offering companies scalable, flexible, and comprehensive tools for smooth internal and external communications.

 

3. Microsoft Teams

Headquarters: Redmond, Washington, USA

Microsoft Teams is a top collaboration platform, combines telephony, VoIP software with chat, video calls, and productivity features, allowing effortless communication for companies globally. It has powerful VoIP call features, such as voice and video calls, call forwarding, voicemail, and conference calls, all in a single interface. Teams improves remote and hybrid workspaces by offering secure, scalable, and flexible communication solutions to improve collaboration, save costs, and increase productivity across industries.

 

4. Dialpad

Headquarters: San Francisco, California, USA

Dialpad specializes in cloud telephony VoIP software that streamlines business communications. Dialpad provides AI-driven voice, video, and messaging solutions that scale effortlessly with other business applications, allowing teams to work together from any location. Its platform includes voice calling, video conferencing, call analytics, and live transcription to drive productivity and customer engagement. Dialpad commitment to smart, scalable communication solutions positions it as a leader in the emerging unified communications and VoIP space.

 

5. Cisco Webex

Headquarters: San Jose, California, USA

Cisco Webex offers a full suite of cloud-based collaboration and VoIP services, combining messaging, meetings, and calling into one platform. The organization is a worldwide market leader in cloud calling with features such as HD audio and video, remote work enablement, and AI-powered capabilities within a safe and secure system. Webex facilitates smooth communication with features such as embedded calling for mobile and desk phones, whiteboards, screen sharing, and sophisticated webinar functionality to allow users to work effectively from any device.

 

Are you ready to discover more about the telephony VoIP software market?

The report provides an in-depth analysis of the leading companies operating in the global telephony VoIP software market. It includes a comparative assessment based on their product portfolios, business overviews, geographical footprint, strategic initiatives, market segment share, and SWOT analysis. Each company is profiled using a standardized format that includes:

 

Company Profiles

1. RingCentral

• Business Overview
• Company Snapshot
• Products Overview
• Company Market Share Analysis
• Company Coverage Portfolio
• Financial Analysis
• Recent Developments
• Merger and Acquisitions
• SWOT Analysis

1. Nextiva Inc.  
2. Microsoft Teams 
3. Dialpad   
4. Cisco Webex  
5. Vonage
6. Google Voice
7. Avaya Inc.
8. Mitel
9. Others.

 

Conclusion

The Telephony VoIP Software Market enables voice communication over the internet through digital conversion, serving business, education, healthcare, and consumer sectors with economical, flexible, and scalable solutions. Key drivers for growth include affordable international calling, remote work adoption, and the integration of VoIP with unified communications. Major strengths lie in scalability, software integration, and cost savings. Opportunities arise from the increasing adoption of cloud-based VoIP and the expansion of digital infrastructure. Additionally, government initiatives for broadband and smart city development further accelerate VoIP usage. Leading providers such as RingCentral, Nextiva, Microsoft Teams, Dialpad, and Cisco Webex deliver unified and modern communication platforms.

 

About the Spherical Insights & Consulting

Spherical Insights & Consulting is a market research and consulting firm which provides actionable market research study, quantitative forecasting and trends analysis provides forward-looking insight especially designed for decision makers and aids ROI.

Which is catering to different industry such as financial sectors, industrial sectors, government organizations, universities, non-profits and corporations. The company's mission is to work with businesses to achieve business objectives and maintain strategic improvements. 

 

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